Dear Valued Customer,

After receiving the news at the weekend that we are entering into another lockdown from Thursday we wanted to write to our customers and reassure you that we are here for you.

For our care, education and hospitality customers we will be operating and delivering on a reduced week – Tuesday, Thursday & Friday only until further notice. Our answerphone is available for orders and we will deliver your items on your next available day. You can still place your order via our online ordering platform up to 1pm for next available day delivery and we would appreciate that you place your orders in a timely manner to enable our team and routing to take place efficiently.

We also have a large range of takeaway retail tubs available in our 120ml & 500ml range to support customers who would still like to have an ice cream offering. Please speak to our team for further assistance.

We are operating our delivery service only on Tuesday, Thursdays & Fridays. Delivery times may be a little different than you are used to as we are making significantly fewer deliveries meaning our drivers will get round much quicker and the delivery schedule has been amended slightly to reflect this. In the last lockdown many of our customer who may have had early deliveries did not want a delivery till later in the day. Please make sure you let us know if this is the case or if you require a phone call from our drivers prior to your delivery and we will try to make sure that we don’t miss you.

We estimate that our turnover will reduce by around 50% over November so we have had to utilise the Governments Furlough Scheme for many of our team. Our staff will be available on the reduced days of Tuesday, Thursday & Friday, but they will be on restricted working hours meaning they may not be immediately available. Please leave them a message or drop them an e-mail and they will reply when they are within working hours. Alternatively, the Telesales Office will be manned as usual on Tuesday, Thursday & Friday between 8am and 5pm but with a reduced number of people.

Our Call & Collect service will only be available on Tuesday, Thursday & Friday for collections – please do call us in advance to place the order so we can make arrangements to get your order ready. For more information please visit Call & Collect

Many thanks,

New Forest Ice Cream

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