TAKE A LOOK

At our range of ice cream, sorbet & dessert range

yes please!

 

 

Call and Collect FAQs

How do I place an order?

Call us on 01590 647 611 to place your order*. Our office is open from 8am-5pm on Tuesdays, Thursdays & Fridays. Collections can be made from 9am - 4.00pm Tuesday, Thursday & Friday. Please let our team know when collection will be made.

*Order must be placed in advance of arrival.

How do I pay for my order?

At this current time, due to Covid-19, we are only accepting card payment over the phone with your order.

How do I collect my order?

Ring our doorbell or call us on 01590 647 611 and give us your name for reference and we will get our team to bring the items to your vehicle. *
*Order must be placed in advance of arrival.

Where do I go to collect my order?

New Forest Ice Cream is located at - 630 Ampress Lane, Ampress Park (near Lymington Hospital), Lymington, SO41 8LW.
When you get here, please park in our car park – Don’t worry about blocking anyone in as our staff are here all day. Ring our doorbell or call us on 01590 647 611 and give us your name and we will get our team to bring the items to your vehicle. *

*Order must be placed in advance of arrival.

What can I buy?

Collection is available for individual catering tubs, packs of 120mls & 500ml tubs and full pack sizes of our impulse range.

Unfortunately, we do not sell individual retail units here on site, they are only available in pack sizes e.g. 120ml x 24 tubs in box, 500ml x 8 tubs in a box. If you would like to find your nearest stockist that retails individual items, please give us a call on 01590 647 611, with your postcode ready or contact us through our social channels and our team will be happy to help.

What size tubs are available?

Our ice cream, sorbet & vegan range are packed in various tub sizes.

Please see our range here for product flavours and sizing.

Tub dimensions:
2ltr - 22.4cm long x 16.4cm wide x 8cm high
2.4ltr (Half-napoli) - 17cm long x 14.5cm wide x 14.5cm high
4ltr - 22.4cm long x 16.4cm wide x 15cm high
4.75ltr (Napoli)- 34cm long x 14.5cm wide x 14.5cm high

How do I get my ice cream home frozen?

A 4ltr container should fit into a large cool bag, however the 4.75ltr Napoli tray may be a little large for a standard bag, but a really thick towel or blanket should also insulate it long enough to travel for approx. 30mins or so if travelling directly by car and you don’t have a cool bag (in the boot, not passenger foot well with the heater on!).

What is your return policy?

Due to being a food item, we cannot accept returns due to possible contamination. Unless your vehicle is specialised in transporting frozen goods (with temperature tracking information). We cannot accept returns once they have been collected.

 

 

Have some questions?

Call us on 01590 647 611, message us on our socials
or send an email to

info@nfic.co.uk